Telia Towers

Privacy notice

At Telia Towers, we understand that privacy is important to our customers. We are committed to respecting and protecting the privacy of our customers. Our customers entrust us with their confidential information and we are obliged to act in accordance with this trust every day.

In this privacy notice we tell you:

how we collect your personal data;
what personal data we process on you;
for what purposes we process your personal data;
how we safeguard and protect your personal data;
to whom we disclose your personal data;
how long we store your personal data; and
what rights and options you have in relation to the processing of your personal data.

When processing your personal data, we comply with the EU and our country's local legislation applicable to Telia Towers, as well as regulations and instructions issued by the authorities.

The privacy notice applies to the processing of personal data of natural persons, regardless of whether you are a consumer or business customer.

The privacy notice does not apply to services or websites provided by other companies, even if they were accessed through Telia Towers’ services.

In this privacy notice, the below terms are used as follows:

Anonymized data refers to data that is no longer associated with you as a person because all identifiable elements have been removed.

Customer is a subscriber, buyer, contact person or user of our Services, landlord, tenant, contractor or other service provider. The Customer with a contractual relationship with Telia Towers is responsible for ensuring that all contact persons and users are aware of and understand the content of the privacy notice.

Personal data is data that can be directly or indirectly linked to you as a person. The types of personal data we process are described below in the privacy notice.

Services refers to all Telia Towers products and services.

We rent antenna and equipment spaces from our masts, and sell energy. We process personal data related to the provision of these Services.

We may collect personal data from the following sources:

Directly from you

For example, when you do business with us, buy or order our Services and products or register or log in to our Services, visit our website, subscribe to our newsletter, answer a customer satisfaction survey or contact us. We may also collect your personal data if you offer us services as a service provider or rent premises or real estate to us.

From other sources

We process detected data that is generated in connection with the use of the Service within the limits permitted by law, for example when you use our online services or other Services.
Derived data that we have created on the basis of your personal data, such as conclusions made using analytics about your potential interests for the purposes of direct marketing targeting.
In particular, information obtained from other sources, such as other service providers or publicly available registers.

Disclosure of personal data to Telia Towers is not mandatory, but if you decide not to hand over your personal data, we may not be able to provide you with our Services.

Depending on the situation and if necessary, we may process the following personal data:

Basic information, such as name and phone number, e-mail address, address, workplace/office address and contact information, work information, authorization and power of attorney information, native language, usernames, bank contact information;
Company contact information, which may also include personal information;
Date of birth or social security number, if it is necessary to identify the customer, e.g. for invoicing or otherwise as permitted or required by law;
Information about contracts, complaints, invoicing, credit monitoring, payments and collection, etc.;
Data describing the use of Services, contacts and error report information and related recordings, such as a recording of a phone call or a visit to our video-monitored premises;
Information obtained from the real estate information register, such as information on legal owners and encumbrances, building and plot information;
Payment default information of companies from the credit information register;
Telia Towers' Services and portals, such as usernames and passwords (e.g. Extranet );
Other information that describes the use of the Service, including personal information that can be collected in connection with internet and mobile browsing with the help of cookies and other similar technologies;
Information collected in connection with registration for events, contests and lotteries organized by Telia Towers;
Information related to direct marketing campaigns, consents and prohibitions related to direct marketing, interests, subscriptions to newsletters and invitations to events, information related to direct marketing targeting;
Other information collected with your consent that is specified in connection with the consent request.

We collect, process and use personal data that we need to conduct our business, provide effective customer service and carry out appropriate commercial activities, including the processing of personal data to anonymize the data.

The processing of personal data is usually based on a contract concluded with us or Telia Towers' legitimate interest in connection with using and providing Services. Telia Towers has a legitimate interest in processing personal data in order to manage the customer relationship and serve our Customers. This enables, for example, targeted marketing and advertising. We may also process personal data on other grounds, such as consent or based on the law.

In all of the situations mentioned above, we process personal data only for the purpose required for the processing and to the extent required by it, and we always take into account the protection of our customers' privacy.

We can combine information collected in connection with different Services to the extent that the information is collected for the same purpose. If the Customer is identifiable, we can combine customer data about him/her with analytical data collected on him/her, so that we can better target our Services to the needs of that Customer.

Telia Towers processes your personal data for the following purposes:

On the basis of a contractual relationship and for the provision of Services

We process personal data in order to provide and produce the Services. Your personal data is processed primarily for the purpose of providing the agreed Service and managing the Customer or contractual relationship, identifying Customers, contact persons and users, processing and delivering orders, invoicing, quality control of the Services and products, credit monitoring, collection, customer service and the correction of various defects and complaints.

The formation of a contractual relationship and/or the provision of the Services to the Customer may require an approved credit decision, which can be made using automatic decision-making. In addition to customer data, company credit data, including the personal credit data of the company's responsible persons, can be processed in the assessment of the company's creditworthiness in situations permitted by law. We also process personal data in Customer communication, such as sending notifications related to the Services and communicating with the Customer in matters related to our Services.

We process personal data to detect technical faults and errors, as well as to ensure the security of all our Services, information systems and communication networks and to test their functionality. If necessary, we can also process personal data in order to detect or prevent abuse and fraud related to the Services. For security reasons, we may also collect information about your use of the Services, such as successful and unsuccessful logins to our Services that require registration.

We can produce statistics for service development or other analytical purposes and, for example, group our customers based on invoicing, customer relationship duration and external classifications.

We process personal data internally for the development and management of our business, the Services and related processes, as well as for quality assurance. Such processing may be necessary, for example, when we analyze delivery processes and related complaints in order to make our delivery process more efficient and thus find a better and faster way to serve our Customers. We also process personal data in order to better understand the needs and wishes of our Customers, for example regarding the features or content of our Services.

On the basis of a legitimate interest

Telia Towers can process your personal data based on a legitimate interest. Telia Towers has a legitimate interest in processing your personal data in, for example, the following situations:

Direct marketing: We process and use both anonymized data and personal data for marketing purposes and to form marketing target groups within the limits permitted by the applicable law. In addition, we can process personal data in order to target our marketing to products and services that are of interest to each of our customers. Within the limits permitted by law, we can use personal data to market both our own and our partners' products and services (including direct marketing, market research and customer satisfaction surveys).

Personalization of services: We can process personal data or anonymized data to personalize and target the Services, for example by giving recommendations and displaying targeted content in the Services or through our customer channels. We also process personal and anonymized data to give you a comprehensive understanding of the use of our Services and your preferences regarding our Services. We use such profiled information to offer our Customers an even better service experience.

Statistical purposes: We may also process personal data to create statistical analyzes that allow us to improve our customer offering or improve our Services or products.

Compliance with statutory obligations

We process personal data to fulfill our legal obligations, such as obligations relating to accounting and regulatory requirements.

For other purposes to which you have given your consent

We can process your personal data for any purpose for which you have given your consent. When requesting consent, we provide you with comprehensive information about what your consent to the processing of personal data includes and how you can withdraw your consent.

Data security and the protection of customer data is of the utmost importance to us. It is important for Telia Towers to strive to ensure the usability, availability, integrity and security of personal data. We strive to implement appropriate practices to protect personal data and to prevent and detect unauthorized access to personal data and the loss of personal data.

We are constantly working to protect our customers' rights. We take care of the security of our personnel, data, information systems and internal and public communication networks, as well as our offices and technical facilities. We pay special attention to the security of the data we process, such as your personal data.

In data security, we take into account the risks related to the processing of personal data in order to protect privacy and business, the available technical possibilities and various threats in accordance with applicable laws, regulations and contractual obligations.

We can disclose your personal data in situations required and permitted by applicable law. We may also process anonymized or statistical data that cannot be associated to you as an individual. Such information may also be disclosed to third parties for purposes other than those described in the privacy notice.

We may disclose your personal data to the parties below.

Within the limits allowed by the applicable law, for companies belonging to the same group as Telia Towers. Our group companies may use your personal data for the purposes specified in this notice, including for the purposes of marketing their products or services to you.
Subcontractors acting on behalf of Telia Towers who process personal data on our behalf. These third parties may not use your personal data for any other purpose than to provide the Service agreed with us. When we use subcontractors, we make sure that the processing is in accordance with the privacy notice. Processors referred to here are e.g. IT service providers, our equipment maintenance partners and marketing agencies that carry out marketing for us.

The partners who process personal data on our behalf may be located outside our country of residence, the European Union or the European Economic Area. When transferring personal data outside the EU or EEA, we ensure by contract (for example, using the standard contract clauses of the EU Commission) or otherwise, that the transfers take place as required by law. In addition, we ensure and require our processors to ensure, as required by law, that your personal data is protected, regardless of whether it is transferred outside the EU.
Service providers who offer or have agreed to offer services to you, for example for invoicing and in the event of a disruption.
To other third parties with your consent, which may have been obtained, for example, in connection with a certain Service.
In connection with legal proceedings or at the request of an authority based on applicable law or by order of a court in connection with legal or administrative proceedings. We may also disclose data to a competent authority, such as the police, tax authorities or an emergency response authority, to the extent required by law, in accordance with a predetermined procedure.
In other situations required or permitted by law.
Corporate transactions, such as mergers and various business acquisitions or transfers.

We store personal data only as long as necessary to fulfill the purposes defined in this privacy notice, unless otherwise required by law. There are no corresponding restrictions on the storage of anonymized data.

We do not store outdated or unnecessary data. We strive to ensure that personal data and other customer data is up-to-date and accurate.

Information processed on the basis of a contractual relationship is mainly stored for the duration of the contractual relationship or as long as the delivery of the Services requires it. After the end of the contractual relationship or the provision of the Services, personal data is stored as long as it is needed, for example in connection with unfinished business, invoicing, malfunctions, complaints or warranty periods. As a rule, the retention period is at least three years and at most six years from the end of the contractual relationship.

Data processed based on a legitimate interest is processed as long as the basis for processing exists. If the Customer can object to the processing, the data will be deleted when the Customer's objection has been processed and the objection has been accepted. Such processing within the framework of a legitimate interest can be, for example, direct marketing to the Customer after the end of the contractual relationship.

Information processed in accordance with statutory obligations is processed and stored as long as required by law. Obligations regarding the storage of personal data are stipulated, for example, in accounting or money laundering legislation.

The retention period of data processed based on your consent is determined by the purpose of the processing. However, if you withdraw your consent, we may still have the right or obligation to process personal data for the purposes described above.

Your rights and options depend on the purposes and circumstances of the processing of your personal data.

Right to access data: You have the right to receive confirmation whether your personal data is being processed, and if this is the case, you have the right to access the data. If less than six months have passed since the last inspection request, Telia Towers can charge a fee for the inspection request according to the price list.
The right to give and withdraw consent: If the processing of your personal data is based on your consent, you have the right to give or withdraw consent at any time.
Right to rectification of data: You have the right to have your personal data corrected or, in some cases, incomplete personal data supplemented.
The right to object to the processing of personal data: You have the right to object to the processing of your personal data which is based on the legitimate interest of Telia Towers, including profiling. Telia Towers can reject the request if the processing is necessary to achieve a mandatory and legitimate interest of Telia Towers. You always have the right to object to the processing of your personal data for direct marketing purposes and profiling related to direct marketing.
The right to transfer data from one system to another: You have the right to receive personal data about yourself that you have given us for processing on the basis of consent or fulfillment of a contract. You have the right to receive the information in a structured, commonly used and machine-readable format and the right to transfer the information to another controller.
Right to be forgotten: You have the right to ask Telia Towers to delete your data, including if (i) you consider it unnecessary for the purposes described above, (ii) you withdraw your consent, (iii) you consider that Telia Towers is processing your personal data against the law, or (iv) you object to your personal data use for direct marketing purposes.
The right to restrict processing: Under certain circumstances, you have the right to request the controller to restrict the processing of your personal data.

We will update the privacy notice if necessary as our operations and Services develop. We recommend that you regularly check our website for the latest version of the notice.

Questions related to the processing of personal data or the privacy notice, as well as requests regarding the rights of the data subject, can be sent using the contact information below.

Controller:

Telia Towers Finland Oy (in Finland)
Pasila asemaaukio 1, Helsinki PO Box 106 00051 TELIA ID number 2933075-9
tietosuoja-telia@teliacompany.com

Telia Towers Sweden AB (in Sweden)
556430 -0142, Box 50077, 973 22 Luleå, Säte: Stockholm
dpo-se@teliacompany.com

Telia Towers Norway AS (in Norway)
Lørenfaret 1A, 0585 Oslo, Norway
Telia Towers Norway AS 921 589 298
pvo-telia@telia.no

If you believe that Telia Towers has violated the privacy notice or applicable law, you have the right to make a complaint. You can also file a complaint with the local data protection authority who supervises the legality of personal data processing.

Telia Towers is committed to responsible and sustainable business. If you suspect that Telia Towers has acted in violation of the law or the privacy notice, you can also report the matter confidentially through Telia Company's Speak-Up Line service (the so-called whistleblowing system).

EU general data protection regulation

Cookies Policy

Telia Towers appreciates your interest in the company and your visit to the company's website. Your privacy is important to us and we want you to feel safe when using this website.

Cookie settings

We use cookies

We use cookies and other similar technologies on our website (hereinafter collectively referred to as"cookies"). If we would like to set cookies that are not absolutely necessary to enable the core functions of our website and provide the service you have requested, we ask for your consent to the use of these cookies when you visit our website. You can disable cookies at any time in the Cookie settings of our website or by changing your browser settings. This policy provides detailed information on how to do this.

We can use cookies to collect, for example, the following information:

Usage and browsing data relating to the service features, advertisements that have been shown and information about clicking on advertisements;
Page, server and network identifier from which the user has moved to our pages, device model, unique device and/or cookie identifier, data collection channel (internet browser, mobile browser, application), browser version, IP address, session identifier, session time and duration, and screen resolution and operating system;
Identifiers that identify the device or the user;
Location information, if the user has given express permission for this;
Page browsing and search information; and
Other information collected with the consent of the user.

What are cookies?

A cookie is a small text file that is stored in your browser when you visit a website. When we refer to cookies in this policy, this also includes other similar technologies and tools that collect and store information about your browser and, in some cases, transfer such information to third parties in the same way as cookies. Such are, for example, pixels, local storage, session storage and browser identification with a unique fingerprint.

Cookies collect information about your use of the website and store the information on your device, for example to help you log in to the website, to remember the contents of your shopping cart when you are in the online store, to track and analyze your visits to our website and your browsing behavior so that our website works or works more efficiently, etc.

Different types of cookies

We use different types of cookies on Telia Towers' website:

Session cookies are stored in your device during the browser session. These session cookies expire at the end of the browser session (normally when the user exits the browser).
Persistent cookies are stored in your device between browser sessions, enabling your preferences or actions on a website (orin some cases across different websites) to be remembered and remain until you delete it yourself. This concerns local storage space.
Time-limited cookies have a predetermined lifetime. Lifetime may vary depending on the cookie.

First-party cookies are cookies set by Telia Towers and our website you visit. Third-party cookies are cookies that are set by someone other than the person responsible for the website, in this case someone other than Telia Towers, i.e. our partner, or another website. These third-party cookies can be set through other web page elements on our website, such as images, social media plugins or advertising.

Third-party cookies

We use third-party cookies on our website. Telia Towers uses external platforms for digital communication, including Facebook, Google Marketing Platform, Google Ads and Salesforce. These platforms use both first-party and third-party cookies and similar technologies to advertise and track advertising results.

Many websites may use third-party cookies to understand and track how you browse different websites. Telia Towers receives information from these cookies, but the information can also be used for other purposes specified by third parties. Third-party cookies found on our website are subject to the privacy policies of that third party. You can get more information about what other purposes third parties can use the data for from such privacy policies.

More information about third-party cookies used on our website is available in the cookie table attached to this cookie policy. More information on how Telia Towers processes personal data in connection with the transfer to a third party is available in our PrivacyNotice.

We use cookies for these purposes

In order for you to control which cookies are used and define how cookies can be used when you visit our website, we have divided the cookies we use into four different categories. These categories are defined on the basis of cookies and the purposes of use of the information collected by cookies. In the cookie table attached to this policy, you can see which category each cookie belongs to, for which purposes it is used and how long it is active.

We have divided cookies into the following four categories. All categories contain third-party cookies that can transfer data to third parties.

Necessary cookies

These cookies are necessary for our website to function safely and correctly. Necessary cookies allow you to browse our website, and they allow us to offer the service you want. Necessary cookies enable basic website functions, such as identifying you when you log in to our online services and detecting repeated failed login attempts. We do not need your consent to set these cookies, but you can disable them by changing your browser settings. However, this will affect the functionality of the website and some essential functions may not work.

Functional cookies

With the help of these cookies, we can implement useful functions to improve the user experience, suchas remembering your login information and settings.

Statistics and analytics cookies

These cookies give us information about how you use our website and allow us to improve the user experience.

Marketing cookies

These cookies help us and our partners to display tailored and relevant advertisements based on your browsing behavior on our website, even if you subsequently visit other (third-party)websites. These cookies are used to evaluate the effectiveness of our marketing campaigns, as well as for targeted marketing and profiling, regardless of the device(s) you have used. The information collected for this purpose can also be combined with other customer and proxy information that we have about you, if you have given your consent that we can use your proxy data for marketing purposes, and you have not objected to the use of your customer data for marketing purposes.

How to manage cookies use

Cookie settings on our website

We save your cookie choices for 12 months, unless you withdraw your consent. After this, we will ask for your consent again. If you make changes to the settings, the information is stored for 14 days. If you do not accept our use of cookies, or if you have previously accepted and change your mind, you can return to the cookie settings at any time and manage your choices. You can change the cookie settings in the Cookie settings by clicking the "Cookie settings" icon. After that, you can select the cookie category you want or deselect the cookie category you want by checking or unchecking the check boxes you want and then clicking "Update settings". You may need to refresh your website for the settings to take effect. You may also need to change your browser settings and delete cookies manually to clear your device of previously set cookies.

Browser settings

Alternatively, most web browsers allow most cookies to be managed through the browser settings. You can get more information on how you can manage cookies in your browser from the browsers' own websites. Below you will find instructions the most popular browsers’ cookie settings:

When you enable the “do not track” feature

If you have enabled the "do not track" feature in your browser settings, we will not automatically set marketing cookies on your device. You can make another choice in the Cookie settings by clicking the "Cookies"icon.

If you block cookies

If you block all cookies in your browser settings, the functions and performance of our website may decrease ascertain features depend on cookies. Blocking cookies can therefore cause website services to not work properly, and some essential functionalities may not work at all.

Additional Information

Telia Towers takes your privacy seriously. Read our privacy notice for more information about your rights as a data subject and how we process personal data. You can always contact us using the contact details set out in the privacy notice.

Our cookie policy may change in the future.

These Terms of Use apply to Telia Towers' Telia Towers website at www.teliatowers.com. Telia Towers' website is protected in accordance with the copyright laws and international agreements. The names and logos of Telia Towers' products and services displayed on the pages are trademarks of Telia Towers or its group companies.

Telia Towers presents the website as is. Telia Towers is not responsible for any damages or loss of rights or damages resulting from the pages not being in use or accessible. Telia Towers can change or block the use of the pages at its own discretion. Telia Towers is not responsible in any way for the pages or the information available through links on Telia Towers' pages.

By sending unsolicited material addressed to Telia Towers, for example via e-mail or via the website, the user also transfers to Telia Towers the right to use and transfer the sent material free of charge, unless otherwise agreed.