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Telia Prepaid top-up channel gets an overhaul
Telia Prepaid will be updated on 16.10.2024, after which you can top up your subscription at telia.fi/topup.
The new top-up channel includes a desired feature that will make it easier for you to manage all your Telia Prepaid subscriptions, as you can top up and monitor balances conveniently in one place.
The change is based on the grounds of section 10.1 of Telia’s general delivery terms for consumer customers: discontinuation of the provision of a telecommunications company’s service or its feature. Terms of delivery and service descriptions
Questions and answers
Do you have a question regarding the top-up change? See if there is an answer to your question below.
We want to improve and develop our services and improve our customers’ prepaid subscription management.
The new top-up channel will have a feature our customers have asked for, allowing you to manage and top up all your existing Telia Prepaid subscriptions more easily and track your balances in one place.
In the past, it has been possible to manage up to four prepaid subscriptions at a time. With the new top-up channel, you can manage up to 50 prepaid subsciptions.
You can create an account for yourself in the new top-up channel by logging in at telia.fi/topup. However, a Telia Prepaid plan can still be topped up without logging in.
First you need to create an account at telia.fi/topup. You will be able to log in at the same address after creating your account.
The top-up channel shows, for example, the validity of your subscriptions, the balance information and the top-up history. The top-up channel also allows you to manage your various prepaid accounts.
The new top-up channel allows you to manage more subscriptions. In addition to your own personal subscription, you can manage and top up other subscriptions, such as subscriptions used by your family, a car heater, a CCTV system or a trail camera.
In addition to the top-up channel, Telia Prepaid subscriptions can be topped up at Telia Kauppa and R-kioski stores and other retailers. To find Telia Prepaid subscription retailers, visit telia.fi/prepaid.